A: We mainly serve brands and businesses in beauty & fragrance, kitchen & home, bar & cocktail, gifts & promotional products, children's products, and packaging. Our custom bamboo and wooden products are used for packaging components, kitchenware, barware, seasonal products, gifts, and other branded applications.

A: Yes, we are willing to review and sign reasonable NDA documents to keep your brand new product concepts and specifications strictly confidential.

A: We can support relevant compliance documentation depending on the product, material, and target market. Available documentation may include FSC-related documentation, BSCI, EN 71 testing, and food-contact safety test reports, where applicable. We can also work with customers to identify the appropriate compliance requirements for their market.

A: Quality control is carried out throughout the production process, from material inspection and production monitoring to final inspection before shipment. Our QC team checks key specifications, workmanship, appearance, functionality, and packaging requirements according to the approved samples and agreed quality standards.

A: After sample approval and order confirmation, mass production typically takes 15–30 business days, depending on product complexity, order quantity, material availability, and production schedule. We will confirm the estimated production schedule before order placement.

A: Yes, pre production samples are available for your evaluation and confirmation. Sample tooling and setup charges may apply, and sample cost can be partially deducted from later bulk orders.

A: Absolutely. Rough sketches, reference images or verbal descriptions are acceptable. Our technical team will convert your concept into feasible manufacturable wooden product solutions.

A: Normally we send out detailed formal quotation within 1‑2 business days after receiving your complete project specifications. More complex projects may require additional time for technical evaluation and cost calculation.

A: MOQ varies depending on the product, material, production process, and level of customization. We can support smaller trial orders for selected products, while new ODM developments and highly customized projects may require higher MOQs.

A: We work with a range of bamboo and wood materials, including bamboo, beech, rubberwood, acacia, oak, walnut, birch, pine, and other suitable materials depending on the product. Material selection can be discussed based on appearance, durability, application, budget, processing requirements, and target market.

A: Please share reference pictures, drawings or existing samples, dimensions, wood species, surface finish, packaging requirements, target market, additional operations like laser engraving, and your expected order quantity.

A: Most of our wooden products are built to order. We support light modification on existing wooden blanks, yet all items are produced according to your exact specifications.